Should your organization invest in professional video?

It depends on who you are and what you're trying to accomplish. First, understand your brand.  Video is a uniquely powerful way to leverage brand across internal and external, traditional and nontraditional platforms.  Here's the catch:  There's no greater waste of...

How do you leverage a Q&A session to your benefit?

Whether it's a media engagement, an online chat, or the discussion following a live presentation, question-and-answer can be your single greatest opportunity to amplify and land your message.  It's about taking control of the question, not allowing it to control you. ...

How do you grab and hold an audience's attention?

Whether you're presenting to a live audience, a video camera, or a social media interface–maintaining interest is the Holy Grail in today's world of microscopic attention spans. First, keep it simple.  Review your content with the ruthless eye of someone...

What's the first step in effective crisis communication?

The apology.  Or at least the acknowledgement of what's occurred and how it's impacted your stakeholders. It's been five years since British Petroleum's Deepwater Horizon drilling rig exploded and sunk in the Gulf of Mexico. The disaster killed 11 people, spilled 4.9...